Privacy Policy

Welcome to GOVIIA PRIVATE LIMITED (“GOVIIA”, “we”, “our”, “us”). GOVIIA provides official WhatsApp Business API onboarding, Meta Embedded Signup integration, messaging automation, customer engagement tools, CRM workflows, and business communication solutions through our platform.

This Privacy Policy explains how we collect, use, store, process, protect, and manage your personal information and business data when you use our website, dashboard, WhatsApp API platform, Facebook Login, Meta Embedded Signup services, and related business communication services.

By using GOVIIA services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Company Information

GOVIIA helps businesses connect their WhatsApp Business Accounts with Meta infrastructure for secure messaging, customer engagement, and automation services.

2. Information We Collect

We collect information necessary to provide our services efficiently and securely.

A. Account Information

• Full Name
• Email Address
• Mobile Number
• Business Name
• Company Address
• Billing Information
• GST Details (if applicable)

B. Business Verification Information

• Business verification details required for Meta onboarding
• Facebook Business Manager details
• WhatsApp Business Account information
• WABA ID (WhatsApp Business Account ID)
• Verified business documents where required

C. WhatsApp Platform Information

• Connected phone numbers
• Messaging templates
• Message delivery logs
• Contact activity logs
• Campaign and automation records
• Customer communication records

D. Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Login History
• Platform activity logs
• Usage analytics and system diagnostics

3. Facebook Login and Meta Embedded Signup

We use services provided by Meta Platforms, Inc. including:

• Facebook Login
• Meta Embedded Signup
• WhatsApp Business API integration

These services help businesses securely connect their WhatsApp Business Accounts with GOVIIA.

We may request only the permissions necessary for:

• Business onboarding
• WhatsApp account connection
• Template management
• Webhook delivery
• Business messaging operations
• Account verification
• Business Manager access where required

We do not request unnecessary permissions and we do not misuse or sell Meta platform data.

4. How We Use Your Information

Your information is used for legitimate business operations including:

• WhatsApp Business API onboarding
• Sending and receiving business messages
• CRM workflow management
• Automation flow creation
• Template management
• Analytics and reporting
• Customer support services
• Fraud prevention and abuse monitoring
• Security verification and login protection
• Compliance with Meta Platform Terms and WhatsApp Business Policies

We use collected information only for service-related purposes and platform compliance.

5. Data Sharing Policy

We respect your privacy.

We do NOT:

• Sell personal information
• Rent customer data
• Share user information for marketing purposes
• Transfer data to unauthorized third parties

We may share limited data only with:

6. Data Security and Protection

We implement strong administrative, technical, and physical safeguards to protect your information.

Our security measures include:

• HTTPS secure transmission
• Encrypted storage for sensitive credentials
• Secure server-side token management
• Restricted internal access controls
• Audit logs and activity monitoring
• Secure database architecture
• SQL injection prevention
• Webhook verification
• Session security controls
• Backup security protocols

7. Data Retention Policy

We retain information only for as long as necessary to:

• Provide active services
• Maintain legal compliance
• Resolve disputes
• Prevent fraud and abuse
• Enforce agreements
• Maintain business records where required

Upon account closure or approved deletion request, eligible data is securely removed within a reasonable compliance period unless legal retention obligations apply.

8. User Rights

You have the right to request:

• Access to your stored information
• Correction of inaccurate information
• Export of eligible business records
• Account deletion
• Removal of personal information
• Revocation of granted permissions
• Disconnection of WhatsApp Business integrations

We process valid requests in accordance with legal and platform compliance obligations.

9. Data Deletion Instructions

Users may request deletion of account data or personal information by:

Deletion Process

• Identity verification may be required
• Business ownership confirmation may be requested
• Active service dependencies may be reviewed
• Eligible data will be removed securely
• Processing is completed within a reasonable compliance period

Deletion requests are handled according to Meta compliance standards and applicable legal obligations.

10. User Responsibilities

Businesses using GOVIIA are responsible for:

• Lawful messaging practices
• Consent-based customer communication
• Anti-spam compliance
• Template approval compliance
• Opt-in and opt-out management
• Responsible use of automation
• Compliance with local laws and regulations
• Compliance with WhatsApp Business Messaging Policies

GOVIIA reserves the right to suspend services for policy violations, spam abuse, fraud, or prohibited platform activities.

11. International Compliance

We aim to comply with:

• Meta Platform Terms
• WhatsApp Business Policy
• GDPR privacy principles
• Responsible platform usage standards
• Applicable data protection laws

Users are responsible for ensuring their own compliance with local jurisdiction requirements.

12. Policy Updates

We may update this Privacy Policy periodically to reflect:

• legal changes
• platform updates
• Meta policy updates
• operational improvements
• security enhancements

Changes will be published on this page with the updated “Last Updated” date.

Continued use of our services after updates constitutes acceptance of the revised policy.

13. Contact Information

For privacy-related requests, support issues, or compliance questions, please contact:

14. Platform Compliance Statement

Users of GOVIIA must comply with:

• Meta Platform Terms
• WhatsApp Business Messaging Policies
• Anti-spam regulations
• Data privacy laws
• Applicable local and international laws

Violation of these policies may result in suspension, restriction, or permanent termination of platform access.

15. Final Acknowledgement

By using GOVIIA services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and our platform compliance requirements.

We are committed to maintaining a secure, compliant, and trustworthy platform for all businesses using our services.